FAQ

• Q What type of products you have?

  We are a manufacturer for 4 categories, including BGA rework station, 2.5D and 3D X-Ray inspection machine, inline and offline X-ray reel counter and smart storage system.

  
  

• Q Could I send you samples to test your machine?

  Yes, welcome to send us samples to test. Few batches of sample repairing and testing are free of charge.

  
  

• Q What certificate you have for X-ray machine ? Is it safe to operate?

  We have CE and FDA. Our X-ray machine radiation leakage is less than 1μSv/h when it works, meet international safety standard.
  

  
  

• Q Is it easy to operate? I have no any experience, can I also operate it well?

  Our machines are designed with simple user friendly and intuitive User Interface (UI) software.
  

   

  For the BGA rework station, normally it will take you 1-3 hours to learn how to operate it. If you are a technician, it will take a shorter time. English user manual and guide video are also supplied with the systems.

   

  For the X-Ray Inspection systems, we provide detailed installation and training videos besides the user manual. Our local Agents/Distributors will also be on hand to assist in installation and training. We also hold regular training sessions either at our factory in China or at our Agent /Distributor premises. Please liaise with our local Agents and Distributors for further details. 

  
  

• Q Could you provide on-board installation and training?Is it free of charge?

  BGA machine almost installed in our company before shipping, maybe just need to install LCD. For the X-Ray inspection machine and X-Ray reel counter, you just need to install the X-Ray tube and Flat panel detector. If needed, we can send the engineer to do installation and training at your company at your cost.

  
  

• Q What is the warranty? What is the scope of warranty?

  There is 1-year warranty from installation and commissioning. Any performance/hardware failure that occurs within the 1 year warranty period not caused improper or untrained use with hardware is covered, including hardware replacement, repair and labour. 

  
  

• Q What is the maintenance?

  All systems are maintenance free apart from an annual inspection, which will be conducted by your local Agent/Sales Office or Distributor. 

  
  

• Q How is the system packaged?

  All machines are packed in solid wooden boxes, compliant with export regulations.